At Tech-365, we strive to ensure your satisfaction with every purchase. If you encounter any issues with your order, please don't hesitate to contact our dedicated support team via email at support@tech-365.co.uk within 30 days of receiving the item.

Return Process:

To initiate a return, please contact us directly to receive a Return Merchandise Authorization (RMA) number. Returned items must be in their original condition, including all accessories and packaging, to qualify for a refund or replacement.

Customer Responsibilities:

When returning items, it is the customer's responsibility to ensure proper packaging, insurance, and a courier tracking number for the shipment. Any damage incurred during return shipping is the responsibility of the customer.

Postage Costs:

For returns due to reasons such as unwanted or incompatible products, or if an item was ordered by mistake, the customer is responsible for all postage costs. A refund will be processed, less a postage charge of £12.95.

Replacement Policy:

Customers are eligible for a replacement within 1 year of receiving the product if it is found to be faulty. However, we cannot offer any refunds after 6 months for products in the buyer's possession.

Exceptions:

Certain products or circumstances may not be eligible for a refund or replacement. Please contact our support team for further assistance.

Statutory Rights:

Your statutory rights remain unaffected by this policy.

Customer Support:

Our dedicated support team is available to assist you during our business hours, 08:00 to 16:00 Monday to Friday. Feel free to reach out to us with any questions or concerns you may have.